Refund-Policy/Cancel-Policy

At SkyDome Aviation, we strive to provide our clients with exceptional service and flexibility. Our refund and cancellation policies are designed to offer transparency and fairness, ensuring a smooth experience for all our customers. Below, we outline the key aspects of our policies:

Refund Policy

1. Eligibility for Refunds: Refund requests must be submitted within 30 days of the purchase date or the service date. Refunds will be considered only for unused or defective items, or if services were not rendered as promised.
2. Process: To initiate a refund, please contact our customer support team with your purchase details and reason for the refund. Our team will review the request and provide further instructions.
3. Refund Amount: If approved, refunds will be processed to the original payment method. Note that processing times may vary depending on your financial institution.
4. Exceptions: Certain products or services, such as custom orders or perishable items, may not be eligible for refunds. Please check specific product details for any exclusions.

Cancellation Policy

1. Cancellation of Orders: Orders can be canceled within 24 hours of placement. After this period, cancellations may incur a fee depending on the status of the order and any associated costs.
2. Flight and Service Cancellations: For chartered flights and consulting services, cancellations must be made at least 48 hours before the scheduled service. Cancellations made within this period may incur a cancellation fee or forfeit the pre-paid amount.
3. How to Cancel: To cancel an order or service, contact our customer support team as soon as possible. Provide your order or service details and the reason for cancellation.
4. Refund for Canceled Services: If a cancellation request is made within the specified timeframes, you may be eligible for a full or partial refund, depending on the service or product. Refunds will be processed according to our refund policy.

Additional Information

• Contact Information: For any questions or clarifications regarding our refund and cancellation policies, please reach out to our customer support team via email or phone.
• Policy Updates: SkyDome Aviation reserves the right to update or modify these policies. Any changes will be communicated through our website or direct notifications.