Shipping and Exchange Policy

At SkyDome Aviation, we prioritize customer satisfaction and aim to provide transparent shipping and exchange policies. Below are the details:

Shipping Policy

1. Shipping Methods: We use reliable courier services to ensure timely and safe delivery. Tracking details will be provided upon dispatch.
2. Delivery Time: Orders are processed within 2-3 business days and typically delivered within 5-7 business days. Delays may occur due to unforeseen circumstances.
3. Shipping Charges: Shipping fees are calculated based on weight, dimensions, and destination. Free shipping is available for orders above a certain value.
4. International Shipping: Available on request. Additional charges and customs duties may apply.

Exchange Policy

1. Eligibility: Items must be in original condition, unused, and returned within 15 days of delivery.
2. Process: Contact our customer support team to initiate an exchange. Provide your order details and reason for the exchange.
3. Shipping for Exchanges: Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.
4. Non-Exchangeable Items: Customized or perishable items are not eligible for exchange.

Additional Information

• Contact Information: For queries or concerns, reach out to us via email or phone.
• Policy Updates: SkyDome Aviation reserves the right to modify these policies. Changes will be communicated on our website.